A roadmap that expands from NOC operations into ITIL, L1/L2, cloud, DevOps, SQA, data mining and AI.
Initiated the first NOC project for an international client, which remains actively managed by SYSCOM.
Expanded operations from NOC to ITIL-based processes to achieve customer goals.
Hired telecommunications experts to provide Level 1 and Level 2 support for international customers.
Expanded into Cloud Services, DevOps and systems integration.
Started a new section on software quality testing.
Added data mining and AI to the roadmap.